Enterprise Support
NextGenAiAssistant modules are designed to meet the needs of businesses at scale, but we understand that every store has unique requirements. That’s why we offer a comprehensive Enterprise-Level Support and Customization Program, tailored to help you get the most out of the module while ensuring smooth operation in your specific environment.
Whether you need assistance with installation, ongoing support, or custom module development, our enterprise services have you covered.
Our Enterprise Support Options
1. Installation Assistance & One-Month Support
When you purchase NextGenAiAssistant, you gain access to a complimentary installation service that includes one month of technical support. During this period, you’ll have access to:
- Expert Installation Help: Assistance with setting up the module on your PrestaShop store.
- Technical Support: Troubleshooting and resolving any issues related to the module’s functionality.
- Guidance and Training: Helping your team understand the module’s features and use cases.
2. Annual Support Plan
For businesses that require ongoing assistance, we offer a year-long support package that ensures your operations remain smooth and stress-free.
With an Annual Support Plan, you’ll receive:
- Dedicated Account Manager: A single point of contact for all your support needs.
- Priority Assistance: Get your issues resolved faster with priority email support.
- Remote Troubleshooting: If the module encounters issues, our team will remotely inspect and troubleshoot problems on your server to ensure minimal downtime.
- Performance Optimization: Periodic reviews to ensure the module is operating at peak efficiency.
3. Custom Module Development
If your store has unique requirements that extend beyond the default functionality of NextGenAiAssistant, our Customization Services are the solution.
With custom development, you can:
- Add or modify features to better suit your business needs.
- Integrate the module with other tools or systems used in your store.
- Tailor the module’s workflows or user interface to match your specific operations.
Our team of developers will collaborate closely with you to understand your goals and deliver a customized solution.
How It Works
To get started, simply fill out the form below. Let us know if you’re interested in:
- Installation Assistance & One-Month Support
- Annual Support Plan
- Custom Module Development
After submitting your inquiry, our team will review your request and respond with:
- A detailed offer, including pricing and timelines, OR
- Follow-up questions to ensure we fully understand your needs.
Why Choose Enterprise Support?
By opting for enterprise-level services, you’ll benefit from:
- Peace of Mind: Know that any technical issues will be addressed promptly by our expert team.
- Custom Solutions: Ensure the module perfectly fits your business needs.
- Reliable Operations: Get proactive performance checks and ongoing guidance.
- Scalability: Confidently scale your store with a solution built to grow alongside your business.